REYNOLDS, James Alexander; THOMPSON, Sarah Elizabeth. EVALUATING COMMUNICATION PROFICIENCY: A STUDY OF LIBRARY PROFESSIONALS AND STUDENT EMPLOYEES IN VIRTUAL CHAT. Journal of Library Science and Information Management, [S. l.], v. 11, n. 1, p. 7–23, 2024. Disponível em: https://cspjournals.org/index/index.php/Library-Science/article/view/227. Acesso em: 11 sep. 2025.