Updates
🌟 August 2026 Issue Published: New research articles now available in our latest journal issue. Discover cutting-edge findings. Read More 📢 Call for Papers: October 2026: Submit your research for peer review. Open access publishing with global visibility. Read More 🚀 Continental Scholarly Publications: Join our new multidisciplinary research journal platform. Publishing excellence since 2024. Read More 🎯 Special Issue: Digital Health: Call for papers on digital health innovations. Submission deadline: September 15 Read More 💼 Early Career Researcher Support: Special mentorship program and reduced fees for PhD candidates and new researchers. Read More 🔬 New Research Areas Open: Now accepting submissions in AI Ethics, Climate Science, and Public Health Innovation. Read More 🌐 Global Academic Network: Connect with researchers from 65+ countries through Continental Scholarly Publications. Read More ⏰ Fast-Track Peer Review: Accelerated review process available. Get decisions within 3 weeks. Read More

Journal of Sustainable Tourism, Hospitality, and Management

Peer-Reviewed Academic Journal
Research Article

HOTEL PATRONAGE IN AKWA IBOM STATE: THE INFLUENCE OF CUSTOMER VALUE CREATION

Authors & Affiliations
Emem Idara Okon
Department of Marketing, Faculty of Management Sciences, University of Uyo, Uyo,
Aniefiok Udeme Etim
Department of Business Management, Faculty of Management Sciences, University of Uyo, Uyo,
Published: January 9, 2025
Volume 12, Issue 4 (2024)
Article ID: 846
Peer-Reviewed
Open Access
Abstract

Creation of customer value and building profitable relationships entail understanding consumer needs and wants, deciding which target markets organization can serve best and develop a compelling value proposition by which organization can attract, keep and grow the business. The study was conducted to assess the effect of customers value creation on patronage of hotels in Akwa Ibom State. The study employed the population proportion approach to determine a sample size of 819 and used the multiple regression for data analysis. Findings revealed that customer satisfaction and quality of service have significant positive effects in hotel patronage in Akwa Ibom State. It was recommended that the management of hotels in Akwa Ibom State should promote good working environment to promote and enhance satisfaction of customers. The researchers concluded that value creation have significant positive effect on hotel patronage in Akwa Ibom State.

Full-Text Access

Open-access article — free to read and share.

Publish Your Research in This Journal

Continental Scholarly Publications applies rigorous double-blind peer review to every submission. Our expert editorial board ensures your work meets the highest standards of scholarship before reaching an international readership.

Double-Blind Review Global Indexing Fast Turnaround Open Access DOI Assigned Wide Readership
Submit a Manuscript