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Journal of Advanced Life Sciences and Technology

Peer-Reviewed Academic Journal
Research Article

HEALTHCARE QUALITY THROUGH THE PATIENTS’ EYES: A STUDY IN UDI AND ENUGU SOUTH SECONDARY FACILITIES

Authors & Affiliations
Emeka Ifeanyi Nwankwo
Department of Community Medicine and Primary Health Care, College of Medicine, Godfrey Okoye University, Ugwuomu, Enugu, Nigeria.
Published: July 9, 2025
Volume 12, Issue 4 (2024)
Article ID: 959
Peer-Reviewed
Open Access
Abstract

This study assessed patients’ perception of the quality of care received in two secondary health care facilities—Uwani General Hospital (urban) and Udi General Hospital (rural)—in Enugu State, Nigeria. A cross-sectional survey was conducted among 144 patients, both outpatients and inpatients, using a structured questionnaire that collected demographic data and perceptions of care quality. Data analysis was performed using SPSS version 25, with results presented in tables. The overall perception of care was above average (mean score: 3.15 ± 0.78), with 76.4% of respondents rating the quality of care as good. The most highly rated aspect of care was the time healthcare workers (HCWs) dedicated to interacting with patients (mean score: 3.70 ± 0.60). This positive perception marks a significant improvement, especially given past concerns over poor service delivery in secondary health care settings in Enugu State. The findings suggest that improving patient-provider communication can enhance satisfaction and encourage greater utilization of secondary health services, potentially reducing the burden on overstrained tertiary facilities

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